Coronavirus CoVid19 Update / 24th March 2020

From 16th March 2020, the UK Government issued a range of measures and guidance to counter the spread of the virus, and mitigate the effects. These measures include social distancing, the curtailment of all non-essential travel and gatherings, and extended periods of self-isolation for those suspected of having symptoms.

On 23rd March 2020, the UK Government announced additional, far more stringent measures which included the closure of all non-essential retail.

As a responsible business in the community, Audio Sanctuary will abide by official guidance to reduce the impact of CoVid19 on vulnerable persons and the NHS, and also to protect our valued staff, their families and colleagues.

Our public showroom is currently CLOSED. Our ONLINE ORDER service for home delivery is available, with all orders subject to delays in shipping and fulfilment.

This situation will continue until such time as the UK Government advises otherwise.


Online Orders

Audio Sanctuary are still accepting online orders, however we must advise all customers that any orders placed are currently subject to delays in shipping or fulfilment due to the ongoing Coronavirus measures.

Please DO NOT place an order with us at this time if you cannot accept delays in fulfilment. Cancelling, refunding and returning unwanted stock to suppliers will place additional workload on our staff at a time when we can least accommodate it.

When receiving deliveries from us, please be mindful of the social distancing guidelines in force when accepting consignments from our carriers.


Contacting Us

Currently we are only contactable via email on orders@audiosanctuary.co.uk

Usually we would be accepting telephone calls, however because our staff are not in the showroom at normal times, we cannot guarantee your call will be answered. It's best NOT to phone us at the moment, so if you have a query please send an email and we'll answer as soon as we can. Your patience is appreciated during the lockdown period.


Our Showroom

Our showroom, warehouse and premises in South-West London are currently closed. Please do not travel to us.


Receiving Deliveries

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, carriers know that these types of viruses do not survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Our carriers are actively monitoring this rapidly evolving situation, and take the health and safety of their staff very seriously. Guidance has been provided to delivery staff to help prevent the spread of any infection, in line with preventative guidance from Public Health England.


Carrier Information

Should you have an outstanding order in transit from us, please follow the following links for up-to-date information on the service status of our carriers:


Thank You & Stay Safe

All of us here at Audio Sanctuary would like to extend our very best wishes to all customers, and we hope to resume normal operations again in the near future. Stay safe, look out for each other, and keep washing those hands!

Team AS