Coronavirus CoVid19 / Latest Update
Since 20th December 2020, Audio Sanctuary have been operating under Tier 4 Restrictions which came into force across the London region.
On 5th January 2021, a 3rd National Lockdown was introduced by the UK Government. This is expected to last until mid-February at the earliest, and possibly longer depending on the state of Coronavirus across the UK.
Customers remain unable to visit our showroom, however our team are fulfilling online orders as usual, our delivery services are operational, and local customers may also collect orders from our premises.
Non-UK customers or those who require international delivery are strongly advised to choose a courier service for their shipping option, and allow additional time for fulfilment and shipping due to the pressure on mail services worldwide.
UK customers may place online orders for delivery or collection and contact us via email and telephone. Due to reduced lockdown staffing, there may be a slight delay in answering emails and phone calls - please bear with us.
In all circumstances, do not attempt to visit our premises unless we have informed you that an order is ready for collection. When travelling, please remain mindful of all current restrictions, remain socially distanced, and make use of hand sanitiser. Hands - Face - Space. We thank you for your efforts in staying safe.
The global stock situation remains generally good, however customers should be aware that certain products may still be experiencing fulfilment delays due to ongoing Coronavirus measures in parts of the UK and abroad. Please contact us before ordering if you are unsure.
Fulfilment & Shipping Update
We remind our valued customers that there is a difference between fulfilment and shipping. Although we keep good levels of stock in-house at all times, our warehouse does not have infinite capacity, and so inevitably there are some products that we will need to source on your behalf.
Expected timescales for both fulfilment and delivery are shown on our Delivery Policy page.
Our staff and all our carriers are working hard to accommodate this constantly-changing situation, and the vast majority of orders are being fulfilled, shipped and delivered on time. however please be aware that some delay may be inevitable.
Royal Mail Delivery
Despite the new Coronavirus variant recently discovered, Royal Mail report that their delivery service is now operating normally to all destinations. You can check the latest status on their International Incidents page.
If your order is urgent, we still advise selecting a Courier Service instead of our usual First Class service. We have recently aligned our pricing for these services, and they seem to be providing a reliable service at the current time.
Please be mindful of all social distancing guidelines in force when accepting consignments from any of our carriers.
Should you have an outstanding order in transit from us, please follow the following links for up-to-date information on the service status of our carriers: