Coronavirus CoVid19 / Latest Update

On 1st December 2021, the UK Government announced the re-introduction of face coverings on all public transport and in most indoor spaces, including retail.

While customers are welcome to visit the Audio Sanctuary showroom to audition products, you will need to bring and wear a face covering whilst on our premises, and remain mindful of current social distancing guidelines.

Our team are fulfilling all online orders as usual, our delivery services are operational, and customers may also click & collect orders from our premises, if desired.

Non-UK customers or those who require international delivery remain strongly advised to choose a courier service for their shipping option, and allow additional time for fulfilment and shipping due to continued pressure on mail services worldwide.

UK customers may place online orders for delivery or collection and contact us via email and telephone. Our staff levels are normal, so we should be able to answer emails and phone calls without delay.

Stock Update

The global stock situation remains generally good, however customers should be aware that certain product lines may still be experiencing fulfilment delays and shortages due to ongoing disruption in parts of the world. Please contact us BEFORE ordering if your needs are time-sensitive, and we will advise you.

Fulfilment & Shipping Update

We remind our valued customers that there is a difference between fulfilment and shipping. Although we aim to keep good levels of stock in-house at all times, our warehouse does not have infinite capacity, and so inevitably there are some products that we will need to source on your behalf.

Expected timescales for both fulfilment and delivery are shown on our Delivery Policy page.

Our staff and all our carriers are working hard to accommodate the constantly-changing global situation, and while the vast majority of orders are being fulfilled, shipped and delivered on time. do please be aware that some delays may be inevitable and out of our control.

Royal Mail Delivery

Despite the discovery of new Coronavirus variants, Royal Mail report that their delivery service is operating normally to all destinations. You can check the latest status on their International Incidents page.

Courier Delivery

If your order is urgent, we still advise selecting a Courier Service instead of our usual First Class service. We have recently aligned our pricing for these services, and they seem to be providing a reliable service at the current time.

See all delivery options and their stated service aims.

Please be mindful of all social distancing guidelines in force when accepting consignments from any of our carriers.

Carrier Updates

Should you have an outstanding order in transit from us, please follow the following links for up-to-date information on the service status of our carriers:

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