FAQ - Payment and Orders from Custom Cable

  • Who are Custom Cable?
  • Is shopping online with Custom Cable safe?
  • How do you protect my credit card details and personal information?
  • How do you protect me against fraud?
  • What information do you collect?
  • What do you do with the information you collect?
  • Am I going to be charged duties and taxes?
  • Tips for safe online shopping
  • If I place an order, how long will it take to get to me?
  • Who are Custom Cable?

    Custom Cable are a part of Glaive Limited, registered office address; 35 High Street New Malden, Surrey, KT3 4BY. Company Number 02001958 VAT Number 448791208

    Is shopping online with Custom Cable safe?

    Here at Custom Cable we care about your security and make every effort to ensure that your transaction process is safe and that all personal information is secure.

    We are able to guarantee that every order you make on our website is safe. We use strict security precautions, including the use of a 256 Bit Secure Socket Layer (SSL) server which can be identified by the blue address bar whilst at the checkout. Any information you enter while you're using the secure server is encrypted before being transmitted, so it is virtually impossible for an outside party to access or intercept your information.

    You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the bar at the bottom of your screen. This should appear on any page where you are entering personal information, such as your credit card details.

    The latest versions of the most popular browsers, Internet Explorer, Netscape Navigator and Firefox support this secure connection. If for any reason this option has been disabled on your browser, you will not be able to transact or login until you reset these options. Find these options under ‘control panel’ then 'security’.

    How do you protect my credit card details and personal information?

    We’re verified by Geotrust. That means that our site uses industry-standard 256 Bit Secure Sockets Layer (SSL) technology to encrypt personal information, including your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it.

    For your additional security and to protect your personal information we request that you re-enter your password each time you wish to view a page containing your personal details.

    How do you protect me against fraud?

    We use identity checking to protect you and detect and prevent fraud. As part of our security checks we may call you to verify your details and your identity.

    Card transactions are authenticated on our behalf by Experian Ltd. This means that, for your own security, we try to ensure that only the owner of the card is able to use it. Experian will check against various public and private databases and retain a record of the check and your details that they may use to assist other companies with identity checking..

    What information do you collect?

    The information we collect via this website may include Personal details you give us and which are required to process your order. This includes name, address, email address etc. Information about how you browse or shop with us so we can improve our online service to you.

    This data can include your Internet protocol (IP) address log in and password details your browser type and version your purchase history session information and the clickstream to, through and from our website your use of email updates, if you have chosen to receive emails from us


    What do you do with the information you collect?

    The details we collect help us process your order and provide aftersales service for you. We do not pass on any of your details to any third party companies, however we may use your information to send occasional newsletters or offers that we may have from time to time.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

    Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you or require you to enter your password to access areas of the site displaying sensitive personal information.

    Am I going to be charged duties and taxes?

    Custom Cable do charge taxes on all products that are sold to customers in the UK and all EU countries. However, you may be located outside of the EU and therefor VAT is not neccessary and we ask all customers who do live outside the EU to use coupon code "VATFREE" in order to deduct the VAT from their order. Duties may have to be paid but this depends on the policy of your local customs office.
    We recommend that you contact your local customs or postal office for additional and more detailed information on this issue.

    Tips for safe online shopping

    Protect your password by making it difficult to guess. Anyone who knows your password can access your account. Make sure that when you checkout there is a padlock sign appearing in the corner of your browser or that that address bar shows https://www.custom-cable.co.uk. We recommend that when ordering on a shared computer that you log out of our website when you leave the computer.

    If I place an order, how long will it take to get to me?

    Custom Cable carry a large amount of stock and we will always endeavour to get items to you as soon as possible and will only charge your card once the goods have physically been sent to the delivery address that you have requested when going through the checkout procedure. If you are purchasing a cable from us, such as speaker cable then there is a possibility that there may be a slightly longer lead time as this will likely be a custom order and we will be reliant upon the manufacturer to make the cable once we have placed the order with them. Please be aware however that Custom Cable will keep you updated about the status of your order at all times through the customer area.