Delivery Information

Unless you choose to visit our store and collect your order in person (so-called Click & Collect), Audio Sanctuary will use a postal service to ship your goods to you.

This page provides information to help you understand the different shipping options available for your location, and the features of each option. Please read carefully before placing an order.


Pick, Pack & Ship

Audio Sanctuary ships all customer orders from our premises in London, UK.

If your goods are in stock and ready to ship, we will usually manage to pick your order, pack it, and ship it within 24 hours of receipt.

We will notify you via email if there are any problems or delays expected.


Time To Delivery

You will receive an email from Audio Sanctuary when your order is shipped. Once your order has left our premises, the actual time to delivery will depend on two factors:

  1. The distance between our location and your specified shipping address.
  2. The delivery method chosen when placing your order.

Delivery Area

Regarding distance, we divide our delivery area into three regions:

  1. United Kingdom
  2. Europe
  3. Rest Of World

Delivery Method

Regarding delivery method, we offer three levels of service for each of the regions:

  1. First Class
  2. Special Delivery
  3. Courier

Please note that depending on the total weight and/or total value of your order, some of the above delivery services may not be offered at the checkout. Audio Sanctuary may also choose to upgrade your delivery service, at our discretion, should circumstances require.

For European or International courier services, if you have a preference as to which company you would prefer us to use, please let us know at Checkout in the NOTES section when placing your order.


Region / Service Matrix

Click any service or scroll down for more details of their tracking, signature requirements, and stated delivery aims:

First Class Service Special Delivery Service Courier Service
UK Region Royal Mail First Class Royal Mail Special Delivery DHL / UKMail
Europe Region Royal Mail International Business Standard Royal Mail International Business Signed, Tracked, or Tracked & Signed DHL / FedEx / UPS
Rest Of World Region Royal Mail International Business Standard Royal Mail International Business Signed, Tracked, or Tracked & Signed DHL / FedEx / UPS

Delivery Delays

Please note the delivery aims of any postal or courier service may be affected by weather or road conditions, and other circumstances outside of their control. For non-UK territories this includes delays caused by customs clearance.

Audio Sanctuary is not responsible for any liability arising from delayed deliveries.


Royal Mail First Class

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Royal Mail Special Delivery

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Royal Mail International Business Standard

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Royal Mail International Business Signed

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Royal Mail International Business Tracked

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Royal Mail International Business Tracked & Signed

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DHL Courier

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UKMail Courier

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FedEx Courier

  • Tracking - Tracked end-to-end
  • Signature - Required
  • Delivery Aim - From 1-2 working days
  • https://www.fedex.com/


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Need Help? Call Us!

In all cases, please do not hesitate to contact Audio Sanctuary if you have any queries about which delivery option is best for your circumstances.