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Headphone and Portable Audio Specialists

Returns Policy

14-Day Money Back Guarantee

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the purchase of your goods from us up to 14 days from the day you received them. Upon returning the goods to us we will refund you the full amount including the standard postage cost within 14 days. A deduction can be made if the value of the goods has been reduced as a result of you handling them, for instance a seal has been broken.

Due to hygiene reasons we are unable to offer refunds on any headphones or earphones that are purchased from us unless they are faulty.

Made-to-order products such as terminated speaker cable cannot be returned for any reason unless they are proved to be faulty. In exceptional circumstances we may agree to accept a return for these products however we reserve the right to charge a cancellation fee.

How the returns process works

We understand that after purchasing an item from us there may be an occassion when you may wish to return it. We have tried to make the returns process as straight forward and as simple as possible.

In order for you to be able to return your item you will need to have your email invoice to hand. At the top right hand side of the email invoice please click the button marked " Request a replacement or a refund".

You will then be redirected to a login page where it will ask you to sign in using your details (registered customers only). If you are not a registered customer then you will be required to register an account at this point in order to proceed. After registering an account please click the link " Request a replacement or a refund" found on your email invoice once again.

After signing in you will now be presented with your order and the returns options. Please place a tick next to the item you wish to return and then select the options that best suit the reasons for returning the item.

At this stage you are able to add any comments and submit the return request.

How the returns process works

By completing the process above you are starting the returns process and notifying us that you wish to return an item. Once we have been notified we will:

1. Contact you via email with an authorisation code and organise getting the item returned to us. International customers purchasing from outside the UK and Ireland must pay the return carriage costs.

2. Inspect the returned goods and if satisfactory we will process a full refund. Refunds are normally processed within 14 working days on safe receipt of the item using the same method of payment as the original purchase. Please note that depending on your bank, refunds can take between 2-3 working days to be received in your account after we have issued the refund.

When returning your item to us, please ensure that is accompanied by a copy of the emailed invoice and has been securely packed.

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