Terms and Conditions
At Audio Sanctuary we want your experience to be as convenient and secure as possible. We like to offer you a choice of payment options and for your safety and piece of mind we use industry standard security measures whilst processing your order(s).
The contents of this website are the copyright of www.audiosanctuary.co.uk, Glaive Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are trademarks (registered and unregistered) or trade names of their respective holders. You may ONLY read and print the material contained on this website solely for personal and non-commercial use.By accessing and using this website, or any part of it, you accept, without limitation or qualification, these Terms and Conditions and acknowledge that any other agreement between you and us is superseded and of no force or effect. This website may contain hyperlinks to other websites that may be unrelated to us; we are not responsible for the content or practices of such websites. We endeavour to keep the website accessible however it may occasionally be limited and errors may occur. Use of this website is governed by English law and under the exclusive jurisdiction of the courts in England and Wales.
Use of Website Content
You may ONLY read and print the material contained on this website solely for personal and non-commercial use. You are not permitted to use any content such as images or video from www.audiosanctuary.co.uk and any such use for commercial gains will be subject to a minimum charge of £200 per item.
You agree not to copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use www.custom-cable.co.uk content in any way except for your own personal, non-commercial use or to restrict or inhibit the use or enjoyment of this site by anyone else.
E&OE (Errors and Omissions)
We endeavour to ensure that the information on this site is as accurate as possible. However, in the unlikely event that an error should occur in the pricing or description of a product that you have ordered, you will be contacted immediately and given the choice to cancel, change or proceed with your order.
Authorisation of Use
Any person is authorised to view the information, images and any content posted on this website. We may modify the terms and conditions of use at any time without prior notice, and such modifications shall become effective upon posting on the website. We reserve the right to restrict access to this website and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the website.
At times we may choose to offer promotional or discount codes. The use of such codes is restricted. Offers and discount codes may be retracted at any time and without prior notice.
What information we collect and why?
When you place an order with www.custom-cable.co.uk, we need to know your name, e-mail address, home address, delivery address, credit or debit card number, expiry date and your cvv2 authorisation code. For your security we use Sagepay as a payment gateway to process your payements. The information entered into our site is securely sent to Sagepay using the highest 256bit SSL (Secure Socket Layer) encryption methods, meaning that your information is safe. In the event of checking out using the Paypal option then Paypal will pass on to us your e-mail address, home address and delivery address after you have been redirected to Paypals site to checkout. This enables us to process your order, authorise your credit or debit card payments and to keep you informed of your order status.
We will never collect sensitive information about you without your explicit consent. We may from time to time update you with current offers via an electronic newsletter from either Audio Sanctuary or Unilet Sound and Vision, however we will not pass on any of your details to any third parties.
In order to monitor the performance of our site we collect:
- An IP address to monitor site traffic and volume of visitors
- A session ID to uniquely identify you on our site and enables you to purchase from us
In order to fulfill any orders placed with us we collect:
- An email address to contact you
- Your full name
- Credit card and delivery address for security fraud checks
What are cookies?
We use "cookies". Cookies are a small piece of data we store on your computers hard drive which contains information about you. If you reject the cookies you may be limiting your use of some areas of the site and disabling your ability to purchase from us. Our cookies hold the following information:
- A unique identification number in order to keep track of your order
- A unique order reference number to help identify the order as a whole
- A unique indenftification number to help us monitor our sites usage and improve your browsing experience
We use the following cookies on our website and never store any sensitive information about you;
- sid_customer_xxxxx - Used by our website to process your order
- sid_uniq_code - Used by our website to identify you on our website
- __utma, __utmb, __utmc, __utmz, __unam - Used by our analytics software to help make your browsing experience better and more efficient
The information within the cookie can only be understood by our website and our analytics software. Cookies only store information for a defined period of time until they expire. You can delete these cookies in your browsers security settings.
What we do with your information?
All personal information we may collect from you when using this website will be used only in accordance with the Data Protection Act 1998 and all other applicable laws.
We understand exactly how important it is to keep all of your personal and payment information safe when placing an order online and entering sensitive information. To make sure that all of your information is safe and secure we take all the necessary precautions.
Sensitive information that is submitted on our website such as credit card numbers and email address are encrypted and transmitted to us securely using the highest 256 bit encyption. You can check that you are shopping in a secure environment by looking for a locked padlock icon normally found in the address bar of most browsers. We use the 256 bit encyption on all pages where sensitive details may be entered such as at checkout or using our contact us form.
Just to make things extra-safe, we restrict access to all of the information you submit, not just the sensitive information mentioned above. Additionally, the servers on which we store personally identifiable information are kept in a secure environment.
We are committed to keeping your data safe throughout every transaction and are fully PCI compliant. This means that we adhere to the PCI DSS requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. Being PCI compliant is crucially important as it provides additional confidence and protection against data breaches.
Shop Securely With Us
At www.audiosanctuary.co.uk we use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit/credit card numbers and your name and address. The encryption process takes the numbers and letters you enter and converts them into bits of code that are then securely transmitted over the Internet. Tto help protect you against unauthorised use of your credit or debit card, we check the security code or CVV normally located on the signature strip on the back of your card and also the address provided on your order with the address set against the card.
SagePay - Verified by Visa and MasterCard® SecureCode™
When you submit your card details, our e-commerce system will request confirmation that the details provided are correct. Most banks are now including 3D Secure payments on your credit or debit card. These are know as "Verified by Visa" and "MasterCard®" "SecureCode™". These are additional security systems which may appear as part of the final stages of placing your order with us.
If your bank uses one of these systems, you will be prompted to enter a password or code in order to proceed with your payment. The web page which prompts for this information is provided by your bank, and the information transmitted from this page is between you and your bank; it cannot be used or processed by us. As soon as the card/password is verified you will be returned to our website to complete your order.
When this page is displayed, you will either be prompted to enrol in the card's scheme if you have not already done so (you will be asked to create a password or code as part of the enrolment process), or if you are already enrolled, you will be prompted to enter your password. If you would like more information about this process, or to enrol on this scheme independently of our website, it is advised that you contact your bank.
MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online. Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.
Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.
All of the prices listed on Audio Sanctuary are available in £ (GBP). Prices listed on the website are not listed in other currencies. For up-to-date exchange rates please use www.xe.com. All prices shown are inclusive of VAT and exclusive of delivery and any customs or import duties that may apply. You can find details of our delivery options and costs on the Delivery page. Accurate delivery prices are also available on the product pages and when you have added a product to your basket and are at the cart or checkout page.
All of the prices, offers and products on this website are subject to availability and may change without notice before (but not after) we accept your order. We endeavour to do our best to ensure that all information on this site is as accurate as possible. However, on occasion, an error may occur. If an error is discovered in the price or description of a product you have ordered, we will notify you as soon as possible and ask whether you wish to continue with your order.
Payment Options Available
We are able to accept Visa and MasterCard credit cards as well as Visa Delta and Visa Electron cards. We can also accept payments through PayPal and PayPal Express - please note that all payments using PayPal Checkout will be shown as "AUDIOSANCTUARY" on your statement.
Purchasing Online With Us
When you place an order with us online we treat it as an offer to buy, and will send you an e-mail to confirm acknowledgement. If we accept your order, we will despatch the product(s) to you subject to stock availability. If you have paid using the Credit/Debit card option then your payment will not be processed until the goods are about to be despatched. If you pay using either the PayPal or PayPal Express otpion during checkout then Paypal will hold your payment until we dispatch the goods. We will send you an email confirmation to confirm despatch.
We are entitled to refuse to accept your offer to buy if we deem it necessary If this is the case then we will contact you as soon as possible to let you know.
Provided your chosen product(s) is available, we will process your payment and provide an order confirmation number at the time we take your telephone order.
During the process of accepting your payment we may use information received from your card issuer. This helps to protect you and us against fraudulent transactions. We will contact you as soon as possible if your payment details cannot be authorised for any reason, and give you the opportunity to pay via another method.
What are cookies? And why do we use them?
There are many misconceptions about cookies and what they are used for. At Custom Cable we believe in being open, upfront and honest. In this section we briefly explain the cookie types we use and how they benefit your experience whilst browsing this website.
All the information contained in our cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience we offer our visitors and customers. Some of the cookies we use are essential to the operation of the website.
- To keep track of the items added to the basket
- To help identify the order as a whole
- To view visitor behaviour and areas of the site visited
- To monitor and run advertising and marketing campaigns
Overview of the types of cookies used:
- Essential cookies are technical cookies that are required for the operation of our site. Without essential cookies our sites can’t operate properly. Typically these cookies are used to support key functions such as the shopping basket and enhanced features like our sign-in accounts.
- These cookies allow us to identify and count the number of visitors to our sites and to see how visitors are using the website. This helps us to improve the way our sites work and develop functionality to make shopping with us a more rewarding experience.
- Our site uses a range of cookies for marketing purposes. Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our site and the advertising displayed on them more relevant to your interests. Sometimes we share anonymous information about your browsing activity recorded using cookies with our advertising partners. They may use this information to advertise products that may interest you on other sites. Please note we don’t share any of your personal or sensitive information.